Analisis Sarana dan Prasarana Terminal Bojonggede Berdasarkan Standar Pelayanan Penyelenggaraan Terminal Tipe C

Abstract

Terminal Bojonggede merupakan terminal penumpang tipe C yang terletak di Kecamatan Bojonggede, Kabupaten Bogor, dan termasuk ke dalam kawasan pengembangan pusat pelayanan wilayah sesuai RTRW Kabupaten Bogor Tahun 2024-2044. Terminal ini memiliki peran strategis karena terletak di wilayah penyangga Ibu Kota dan berfungsi sebagai simpul penting dalam mendukung mobilitas harian masyarakat, khususnya pengguna Commuter Line. Penelitian ini bertujuan mengidentifikasi ketersediaan sarana dan prasarana serta menganalisis persepsi dan harapan masyarakat terhadap kualitas pelayanan Terminal Bojonggede. Metode pengumpulan data yang digunakan adalah observasi, wawancara dengan pengelola, dan kuesioner kepada masyarakat dan para pengguna Terminal. Metode analisis data menggunakan metode deskriptif kualitatif. Hasil penelitian menunjukkan bahwa Terminal Bojonggede belum sepenuhnya memenuhi standar pelayanan penyelenggaraan yang berlaku. Secara keseluruhan, Terminal Bojonggede masih memerlukan peningkatan pada beberapa aspek-aspek fasilitas seperti fasilitas keselamatan jalan, fasilitas keamanan, petugas operasional, toilet, dan tempat parkir kendaraan umum dan pribadi. Berdasarkan hasil analisis persepsi dan harapan masyarakat, kualitas pelayanan Terminal Bojonggede dinilai masih belum sepenuhnya optimal. Dari enam variabel utama, hanya variabel kemudahan yang masuk ke dalam kategori sangat layak, sedangkan variabel keselamatan, kehandalan, dan kenyamanan dikategorikan kurang layak, serta variabel keamanan dinilai yang paling tidak layak. 

Kata Kunci: fasilitas, kualitas infrastruktur, standar pelayanan, terminal

ABSTRACT
Bojonggede Terminal is a Type C passenger terminal located in Bojonggede District, Bogor Regency, and is included within the regional service center development area according to the Bogor Regency Spatial Plan (RTRW) 2024–2044. This terminal plays a strategic role due to its location in the buffer zone of the national capital and functions as an important node in supporting daily mobility, particularly for Commuter Line users. This study aims to identify the availability of facilities and infrastructure and to analyze public perceptions and expectations regarding the service quality of Bojonggede Terminal. Data were collected through field observations, interviews with terminal management, and questionnaires distributed to the public and terminal users. The data were analyzed using a qualitative descriptive method. The results indicate that Bojonggede Terminal has not yet fully met the applicable service standards for terminal operations. Overall, the terminal still requires improvements in several facility aspects, including road safety facilities, security facilities, operational personnel, toilets, and parking areas for both public and private vehicles. Based on the analysis of public perceptions and expectations, the service quality of Bojonggede Terminal is considered not yet fully optimal. Of the six main variables assessed, only the Ease of Use variable falls into the very adequate category, while the Safety, Reliability, and Comfort variables are categorized as inadequate, and Security is considered the least adequate.

Keywords: facilities, infrastructure quality, service standards, terminal